Help & FAQs
FAQs
Ordering
How do I change items in my order?
How do I change items in my order?
If you have not completed payment for the order, please cancel the order and place a new one with all of the required items.
If you have already paid, please contact your account manager to change items for you. You can then place a new order. Changes or modifications can be made to an order as long as it is before shipping has been processed.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too!Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
Is it possible to know the shipping cost before placing an order?
Is it possible to know the shipping cost before placing an order?
After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost.
As the purchase has not been completed yet, you will not be charged until you click "Confirm Order" and fill in your payment information.
How much will I be charged for the customs?
How much will I be charged for the customs?
Customs policies vary from different countries and they will be affected by the product type, order value, etc. Please check on your local customs website.
How can I track my package after it is shipped?
How can I track my package after it is shipped?
Please use the tracking number to track your package on the official website of the logistics company.
There are two ways to obtain the tracking number:
You will receive a notification email from our warehouse once your order is on its way.
Online
You can get the tracking number in your Account Center.
You can also contact your account manager to check your order status.